FAQs

A note to our MyPet community

Thank you for trusting TELUS Health MyPet with being a part of your pet’s care. It has been a privilege to support you and your pets, and we’re here to help answer any questions you may have. Below, you’ll find important dates and answers to questions you may have about these changes.

We wish you and your furry family the best of health,

TELUS Health MyPet team

What is changing?

You can continue to book virtual veterinary appointments and shop on the TELUS Health MyPet Store until September 23, 2026. Virtual vet technician appointments can be booked until November 30, 2026.

We are committed to supporting continuity of care for your pet through this transition. Our team will remain available to support with account related questions through December 11, 2026. Any follow-ups already scheduled will continue as planned.

What is the last day to shop at the TELUS Health MyPet Store?

• The TELUS Health MyPet Store will accept orders until September 23, 2026. Orders placed before this time will continue to be processed and fulfilled.

What happens to an order I’ve already placed?

• Orders placed before September 23, 2026 will continue to be processed and fulfilled.

When is the last day to return or request a refund for a product purchased on TELUS Health MyPet Store?

• If you would like to request a refund for an eligible purchase, please submit your request by email to MyPetStore@telus.com by October 30, 2026. Our team will review your request and provide next steps.

Where else can I shop for vet recommended diets, supplements and treats?

• You can continue to shop online for vet recommended diets, supplements, treats and more through Little Paws Animal Clinic’s online store. We carry all your pets favourites such as Royal Canin, Hills and Purina.

Create an account and shop through myvetstore.ca/lpac